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"Mr. Jim Clark was my point of contact with Champion; he was courteous, professional and extremely helpful. It was a pleasure doing business with him. The members of all of the crews, water removal/drying, carpet layers and packers were courteous, professional, arrived on time, and completed work in a timely manner. In addition, they were friendly. We are very pleased with Champion's response and work and I will gladly recommend Champion to others. I will express my satisfaction with Champion to USAA." - Water Damage in Fayetteville, GA

"I have never been as impressed with a great group of young men. Very professional, efficient and knowledgeable of their line of work. Considering the age of my crew; they out-performed the middle and older aged men I have worked with in similar job requests. Thank you!!! Big kudos to Colby...loved this kid!!!" - Water Damage in Ellenwood, GA

"The crew was super courteous and professional. They also showed a level of compassion that was an unexpected surprise. They also took the extra step to explain every step." - Water Damage in Jonesboro, GA

"If I hadn't seen the damage beforehand, afterwards I wouldn't have know it had occurred. Great group of people both repairing and managing the crews." - Water Damage in Peachtree City, GA

“Champion has done a super job in getting the house squared away. All of their employees and subcontractors have been professional, courteous and helpful in answering our many questions and keeping us informed of schedules and other matters.” - Fire Damage in Peachtree City, GA

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FREQUENTLY ASKED QUESTIONS > Insurance Questions > How should I communicate with my insurance company?

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The following is excellent advice from the organization United Policyholders. They are a consumer advocate group. This information is directly from their website www.unitedpolicyholders.com

Speak Up - How to communicate with your insurance company:

Effectively communicating with your insurance company is an incredibly important part of the claims process. Many insurance companies will try to handle your claim by telephone, with no records. You must make sure that everything in the claim gets documented in writing. How you communicate makes a world of difference in the amount of benefits you collect and how fast you collect them. We recommend that you:

1. Document every communication with your insurance company in a notebook or diary so you can keep track of the status of your claim.

2. Create a paper trail. Confirm representations and promises made in person or over the phone by insurance company personnel by sending them a short follow-up email or letter.

3. Use good grammar, punctuation and capitalization. Promptly respond to letters and requests if they are unreasonable. If they are, say so, in writing.

4. Be proactive: Give your insurer proof of your losses and ask for the dollar amounts you are entitled to. Don’t wait for them to tell you how much they owe you.

5. Use specific instances of improper conduct by your adjuster or insurer as leverage to negotiate the settlement you need. Your diary will come in handy.

6. Don’t mistake a friendly claim adjuster for a friend. Remember you’re in a business negotiation. Keep it professional.

7. Don’t use your insurance company as an outlet to vent frustrations and emotions related to the original cause of your loss.

8. Remember that everything you write and say may be noted in the insurance company’s records. Even if you’re frustrated, avoid saying or writing things that will make you seem uncooperative or the cause of delays or problems.

9. Don’t sign a confidentiality or non-disclosure agreement without consulting with an attorney. Agreeing to an overly broad or premature non-disclosure agreementcan significantly reduce your leverage and ability to obtain full policy benefits.

10. Attitude is Everything: Be Polite, Be Prompt, Be Persistent

Last updated on October 31, 2011 by Champion